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	<title>carson smith's blog</title>
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	<description>thoughts on culture, media, psychology, life...</description>
	<pubDate>Wed, 26 May 2010 12:11:38 +0000</pubDate>
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		<title>Facebook says we’re getting happier. Should we trust it?</title>
		<link>http://carsonhsmith.com/?p=324</link>
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		<pubDate>Wed, 26 May 2010 03:01:14 +0000</pubDate>
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		<description><![CDATA[Every Who down in Whoville liked Facebook a lot
Over the past few years, an economic grinch has packed much of America&#8217;s wealth into his bags. But as stocks tumbled, layoffs mounted, and foreclosures turned neighborhoods dark, a remarkable thing happened: we became happier. That’s if you put any weight in Facebook’s Gross National Happiness Index.
Based [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: center;"><img class="aligncenter size-full wp-image-331" title="whos1" src="http://carsonhsmith.com/wp-content/uploads/2010/05/whos1.jpg" alt="whos1" width="360" height="250" />Every Who down in Whoville liked Facebook a lot</p>
<p>Over the past few years, an economic grinch has packed much of America&#8217;s wealth into his bags. But as stocks tumbled, layoffs mounted, and foreclosures turned neighborhoods dark, a remarkable thing happened: we became happier. That’s if you put any weight in Facebook’s <a href="http://apps.facebook.com/gnh_index">Gross National Happiness Index</a>.</p>
<p>Based on analysis of positive and negative sentiment in status updates, the GNH’s goal is to be “indicative of how we are collectively feeling,” says Facebook. The index’s ups and downs are often tied to major external events. When Michal Jackson died, the GNH plummeted. And every Christmas, GNH is off the charts. But stepping back from the daily rollercoaster that is America’s collective mood, we can see a long term trend of growing happiness.</p>
<p><img class="aligncenter size-full wp-image-329" title="facebook gross national happiness index GNH" src="http://carsonhsmith.com/wp-content/uploads/2010/05/facebook-happiness1.jpg" alt="facebook gross national happiness index GNH" width="588" height="306" /></p>
<p>While gradual, we have seen approximately a three point overall happiness increase over the past three years.  And even more substantial are the year-to-year increases in happiness during Thanksgiving and Christmas, up about 10 points and 6 points respectively. What could be causing this swell in cheery status updates?</p>
<p>Some insights can be gained by segmenting positive and negative sentiment separately. As it turns out, there has been a more substantial drop in negative status updates than the increase in positive updates. This may indicate we are not necessarily getting happier, just less upset. Here are 5 possible reasons for the trend:</p>
<p>1.	Facebook demographics are trending older</p>
<p>College-age students once dominated Facebook. All the stress that comes along with finals, finding a career and relationships can add to the negativity factor. Recently, older users have been joining in droves. These new networkers are more settled in life, simply delighted to be reconnecting with friends, sharing little details of their life, pictures of family, etc.</p>
<p>2.	Bush went away</p>
<p>Right about the time of Obama’s victory, there was an upswing in the GNH. No more need to post vitriolic tirades against the war-criminal president. Facebook users had hope, and so did their status updates.</p>
<p>3.	Americans hate to admit they’re unhappy</p>
<p>Maybe we’re more depressed than ever? As companies let go thousands and houses foreclosed, perhaps out-of-work Americans were too proud to admit anything was wrong? Indeed, when you have to pull yourself up by the boot straps, complaining is not the best place to start.</p>
<p>4.	We’re evolving socially</p>
<p>Chronic complaining is unattractive, but some people didn’t realize it until they joined Facebook. The more people posted negative updates, the more they realized their friends simply didn’t care. In this sense, Facebook could be acting as a kind of positive behavior reinforcer, because that’s the trait that’s most rewarded in social circles.</p>
<p>5.	It’s easier to complain when life is good</p>
<p>The things people gripe about on Facebook are usually petty – a long metro ride, a terrible TV episode, or a bad professor. If you’re like me, you post these types of updates from time to time, simply to vent.  But when bigger life events arise, such updates can seem almost decadent. If anything, America is a little less spoiled than it was three years ago. That can’t be a bad thing.</p>
<p>What do you think? Are we really getting happier? Why or why not?</p>
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		<title>The Magazine Brand Crisis</title>
		<link>http://carsonhsmith.com/?p=313</link>
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		<pubDate>Mon, 18 Jan 2010 00:09:35 +0000</pubDate>
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		<description><![CDATA[Never again! That’s what most magazine publishers say to the rotten year that was 2009. With 25% average declines in ad pages, the industry simply cannot afford a repeat. But it’s not just the economy. As consumers flee print and flock to the web for content, it’s imperative that publishers get it right online.  [...]]]></description>
			<content:encoded><![CDATA[<p>Never again! That’s what most magazine publishers say to the rotten year that was 2009. With 25% average declines in ad pages, the industry simply cannot afford a repeat. But it’s not just the economy. As consumers flee print and flock to the web for content, it’s imperative that publishers get it right online.  </p>
<p>While there are more online readers than ever, the fundamental problem for magazines is largely overlooked: magazine brand names are losing relevance &#8212; even on the internet. </p>
<p><em>Fewer people searching for magazine brands on the web</em></p>
<p>Of 140 magazines I analyzed using Google Insights for Search, only 31 publications saw increases in brand-name Google search volume in the last year. The average magazine experienced a 10% decrease in web search interest. And over five years (2004-2009), the keyword “magazine” has seen an astonishing 40% drop in its share of Google search volume.  </p>
<p><img src="http://carsonhsmith.com/wp-content/uploads/2010/01/magazinesearchindex.jpg" alt="magazinesearchindex" title="magazinesearchindex" width="551" height="277" class="aligncenter size-full wp-image-315" /></p>
<p>With the proliferation of alternative content sources, the web eroding the brand name power magazines once held. People are no longer seeking out specific brands like Time, Newsweek or Discover. Instead, they use brand-blind information aggregators like Google.  People may be reading more. But if readers don&#8217;t care where content comes from, publishers can&#8217;t claim the same value to advertisers on the web. </p>
<p>Here is a look at the change in Google search volume for some of the major magazine titles between 2004 and 2009:</p>
<div id="attachment_314" class="wp-caption aligncenter" style="width: 561px"><img src="http://carsonhsmith.com/wp-content/uploads/2010/01/searchvolume-image.jpg" alt="What did People magazine do right?" title="searchvolume-image" width="551" height="763" class="size-full wp-image-314" /><p class="wp-caption-text">What did People magazine do right?</p></div>
<p><em>Loyalty = brand advertising revenue </em></p>
<p>Print magazines are particularly appealing to brand advertisers because they reach a specific cohort of loyal subscribers every month. Kraft Foods, for example, might choose to place ads in Fine Cooking magazine for a year. They know their brand message will be repeated in front of a relatively constant audience 12 times. Not so on the internet.  </p>
<p>When a Fine Cooking reader seeks out recipe information through Google, she might happen upon a random blog instead of Fine Cooking’s website. Kraft loses much of the control it has with the print publisher. But it does have another option: Instead of placing ads with a specific publisher, Kraft may chose to use an ad network across hundreds of websites and blogs. These ad networks can target specific demographic groups much like magazines. This makes Fine Cooking’s website much less valuable to Kraft. </p>
<p><em>Developing online loyalty</em></p>
<p>If traditional publishers want to survive online, they must develop new ways to their web readers loyal that are more effective than ad networks. This will give advertisers confidence they’re reaching a valuable audience that returns to view their ads each month – just like the print product. Some advertisers are even banning ad networks from their websites. But given the trends in brand name search volume, it seems publishers will be fighting an uphill battle. </p>
<p><em>A counter-argument – brands are dead</em></p>
<p>Some might argue that the internet has forever changed the way people interact with content. Brand loyalty as we once knew it will never again exist. Consumers have so much choice now, and it’s difficult to keep them around when cool new websites pop up every five minutes. So some publishers may decide to take a different strategy: forget about traditional brand advertising and go for volume-based direct response ads. </p>
<p>Direct response ads are different than brand advertising. They are about eliciting an action, as opposed to a soft and fuzzy impression that takes months to build in a consumer&#8217;s mind. Google has built its empire on direct response ads; they only get paid for the clicks. Imagine a magazine telling an advertiser it will only have to pay based on the number of calls it gets on the 1-800 number listed! It would never happen. Direct response advertisers care little about making you feel a certain way – they just want you to act. </p>
<p>Most traditional publishers are in no position to create a direct response-style strategy that can out-compete Google. Their strength is delivering the loyal audience that brand advertisers crave. But if you can’t keep a loyal audience, it’s the only option if you want to survive from advertising revenue on the web.  Increasingly we will see publishers’ content strategies evolve to capitalize on the economic realities of the internet – and maybe some will beat Google at its game. </p>
<p>One thing is for sure: the magazine brand as we knew it will never be the same. </p>
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		<title>Can Rupert Murdoch Outsmart Google?</title>
		<link>http://carsonhsmith.com/?p=281</link>
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		<pubDate>Thu, 03 Dec 2009 04:12:33 +0000</pubDate>
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You may have recently read of media mogul Rupert Murdoch’s rumored plans to de-index his newspapers’ content from Google. “The Philistine phase of the digital age is almost over,” he proclaimed at the October World Media Summit in Beijing. He threatened that the likes of Google “will soon have to pay a price for the [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://carsonhsmith.com/wp-content/uploads/2009/12/murdoch1.jpg" alt="murdoch1" title="murdoch1" width="470" height="335" class="aligncenter size-full wp-image-305" /></p>
<p>You may have recently read of media mogul Rupert Murdoch’s rumored plans to de-index his newspapers’ content from Google. “The Philistine phase of the digital age is almost over,” he proclaimed at the October World Media Summit in Beijing. He threatened that the likes of Google “will soon have to pay a price for the co-opting of our content.”</p>
<p>The casual observer might deem this idea mad, given that <a href="http://googlewatch.eweek.com/content/google_vs_media/hitwise_says_google_drives_mucho_traffic_to_wall_street_journal.html">about 25 percent of The Wall Street Journal’s web traffic comes through Google</a>. Indeed, <a href="http://mashable.com/2009/11/09/rupert-murdoch-google/">comments</a> on the popular social media blog, Mashable, lambast the 78-year-old industry titan: </p>
<p><em>“This guy is off his rocker.”<br />
“What a greedy old fool.”<br />
“Murdoch is just another in a long line of execs who don&#8217;t understand   the technology.”<br />
“Ok, this is probably the most ignorant thing I have ever heard.”</em></p>
<p><img src="http://carsonhsmith.com/wp-content/uploads/2009/12/simpsons-300x260.jpg" alt="simpsons" title="simpsons" width="300" height="260" class="aligncenter size-medium wp-image-296" /></p>
<p>Sure, call the old billionaire foolish if you’d like.  But there’s one thing Murdoch does understand: his newspapers may go bankrupt without a change in the online economic landscape. The business basics of the journalism industry today are grim:</p>
<p>•	On the web, advertisers can now reach consumers very cheaply (Blogs, Facebook, etc)<br />
•	Traditional news publishers, who rely on ads to support costs, must compete at these cheap ad rates in the open market<br />
•	This revenue does not come close to covering the overhead of a major online news operation</p>
<p>In this business context, Rupert Murdoch can either work to protect his billion dollar empire, or let it go to the blogs, so to speak. Obviously he wants to do the former. So what’s his strategy after giving Google the finger? </p>
<p>A deal with Microsoft?</p>
<p>According to reports, Microsoft and News Corp have discussed a possible content deal on its fledgling search engine—errr Decision Engine— Bing. Desperate to increase its market share, some think Microsoft may be willing to pay for exclusive access to Mr. Murdoch&#8217;s content. But what about the lost Google traffic?</p>
<p>Analysts estimate that The Wall Street Journal makes about <a href="(http://www.businessinsider.com/microsoft-should-pay-up-for-exclusive-access-to-the-journal-2009-11)">$15 million a year in ad revenue from Google’s search traffic</a>. Given cash-rich Microsoft’s recent $100 million promotional campaign for Bing, it seems a no brainer to pay Mr. Murdoch well beyond a measly $15 million for an exclusive content opportunity. </p>
<p>Will the industry follow suit?</p>
<p>As <a href="http://www.roughtype.com/archives/2009/11/murdochs_moment.php">one blogger put it</a>, it’s a kind of prisoner’s dilemma. If one company leaves Google, the company that stays with Google will see its traffic and revenue increase. But if all news websites band together and jump ship, they could all collectively be better off.</p>
<p>Using elementary game theory, I’ve created a hypothetical example of how Mr. Murdoch might view the competitive business situation in favor of choosing a Microsoft deal. To simplify the marketplace, let’s imagine that there are only two players: News Corp (player A) and the New York Times Co (player B). </p>
<p>Currently, both companies allow their articles to be indexed on Google, generating in the neighborhood of $15M from that traffic. This scenario is represented by the upper left-hand box.<br />
<img src="http://carsonhsmith.com/wp-content/uploads/2009/12/binggoogle.jpg" alt="binggoogle" title="binggoogle" width="423" height="360" class="aligncenter size-full wp-image-282" /></p>
<p>Now let’s say News Corp decided to move to Bing’s exclusive deal, while the NY Times Co remained indexed on Google. In this scenario (upper right-hand box), revenue increases for both. Why? Microsoft pays News Corp $40M per the signed deal. The NY Times gets $10M more in search traffic because News Corps content is gone from Google, giving it greater market share. </p>
<p>However, using logic, neither of the above scenarios would happen given the game’s conditions. Based on the revenue potentials, it makes most sense to chose Bing no matter what. Even though you&#8217;d make more money if you were the only one on Bing, it will not happen. Both are better off choosing Bing. While revenue will be slightly lower (their content is now competing for the same eyeballs on Bing, so Microsoft does not pay quite as much to each), it is still better than choosing Google. </p>
<p>Does this have any grounding in reality? Not really, because we don’t know what the conditions will be in real life. And according to an inside source familiar with the Microsoft negotiations, &#8220;the economics do not seem to be there for the common arrangement initially rumored to be under discussion.&#8221; One thing is for sure: the economics must change if News Corp wants to keep its newspapers. In an indication its willing to help publishers change their losing equation, Google today <a href="http://online.wsj.com/article/SB10001424052748704107104574572173342403070.html?mod=WSJ_hpp_sections_business">announced more options for news publishers</a> to control their content. </p>
<p>Looking into the future</p>
<p>In America today, news publishing is a business. For these companies, the only right choice is the one that yields the greatest long-term profit. Given the rapidly changing media landscape, I’m not sure anyone can predict what will work best in 10 years. But I’m glad we have companies experimenting with different models. The sad part is that many ideas will fail, and more than likely, many journalists will lose their jobs in the coming years. </p>
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		<title>Old media paternalism is dead. Can we take care of ourselves?</title>
		<link>http://carsonhsmith.com/?p=262</link>
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		<pubDate>Thu, 05 Nov 2009 03:04:30 +0000</pubDate>
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[W]e have in this country two big television networks, NBC and CBS. We have two news magazines, Newsweek and Time. We have two wire services, AP and UPI. We have two pollsters, Gallup and Harris. We have two big newspapers–the Washington Post and the New York Times. They’re all so damned big they think they [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.mediabistro.com/fishbowlny/original/annex-welles-orson-citizen-kane_02.jpg"><img src="http://carsonhsmith.com/wp-content/uploads/2009/11/mediam-300x236.jpg" alt="mediam" title="mediam" width="300" height="236" class="aligncenter size-medium wp-image-263" /></a></p>
<p><em>[W]e have in this country two big television networks, NBC and CBS. We have two news magazines, Newsweek and Time. We have two wire services, AP and UPI. We have two pollsters, Gallup and Harris. We have two big newspapers–the Washington Post and the New York Times. They’re all so damned big they think they own the country.</em></p>
<p>&#8211;<a href="http://www.dinocrat.com/archives/2005/07/31/the-vietnam-analogy-and-the-loss-of-the-msms-power/">Lyndon Johnson, 1969</a></p>
<p>If LBJ were still around today, he might be happy to know:</p>
<ul>
<li>After an emergency loan from a Mexican billionaire was not enough, The NY Times <a href="http://mediadecoder.blogs.nytimes.com/2009/10/19/times-says-it-will-cut-100-newsroom-jobs/">announced plans to layoff 100 reporters</a> last week.</li>
<li>“<a href="http://www.businessinsider.com/layoffs-loom-at-the-ap-staffers-anxious-2009-10">Nobody knows if they&#8217;ll have a job by the holidays</a>” at the AP</li>
<li>Time plans to layoff however many employees adds up to their <a href="http://mediadecoder.blogs.nytimes.com/2009/10/29/time-inc-to-cut-100-million-extensive-layoffs-are-expected/">$100 million shortfall</a></li>
<li>The Washington Post <a href="http://www.washingtonpost.com/wp-dyn/content/article/2009/10/26/AR2009102603272.html">lost $143 million dollars</a> in the first half of 2009</li>
<li>UPI doesn’t even exist (was <a href="en.wikipedia.org/wiki/United_Press_International">purchased by Sun Myung Moon&#8217;s Unification Church</a> in 2000)</li>
</ul>
<p>Yes, LBJ, things changed. The old media aristocracy has fallen. In it&#8217;s place: the internet and cable TV. Media consumption is no longer a three course meal served on schedule, but self-made snacks served up on-demand. </p>
<p>Apple has become the entree du jour, prefixing its all its media consumption products with an “i”– connoting this new self service reality. With the flick of a finger, one can easily filter out influences that might be too foreign, difficult to understand or just plain boring. This proliferation of personal choice can have the effect of stymieing our own intellectual development; we no longer need to listen to anyone but those who confirm our own psychological needs.</p>
<p>Old media has caught on to this. In response to the new consumer power, the besieged moguls are fighting back by giving consumers more and more of what they want: junk food for an insatiable ego.  The rise of opinion-based programming on cable TV is evidence of this. Fox “News” has built itself around right-wing pundit personalities, while MSNBC has responded by taking a stake out on the left. Meanwhile, middle-of-the-road CNN saw its <a href="http://www.tvweek.com/news/2009/03/cnn_ratings_down_fox_msnbc_gro.php">lowest ratings in decades</a>. </p>
<p>When left to their own devises, people tend to consumer media that confirms and even amplifies their personal preferences (see <a href="http://carsonhsmith.com/?p=223">my blog post about YouTube ratings</a>). It’s becoming a much more personal experience. As further evidence of this new paradigm, Yahoo is currently running a $100 million ad campaign around the world that has one message: it’s all about you! </p>
<p><img src="http://carsonhsmith.com/wp-content/uploads/2009/11/aboutyou-300x243.jpg" alt="aboutyou" title="aboutyou" width="300" height="243" class="aligncenter size-medium wp-image-266" /></p>
<p>So the power of the old media has been transferred to us. In many ways this seems like a good thing – more voice to more people, the very basis of our democracy. But is this choice and freedom uncovering a strain in human nature we’d rather not face up to?</p>
<p>The old media aristocracy functioned a bit like a benevolent dictator. It used its monopolistic power to extol journalistic standards like truth, accuracy and trust. It was far from perfect, leaving many voices out. And thanks to new media, niche issues like gay rights are becoming increasingly recognized. But at the same time, so are problems like racism and xenophobia permeating the media. And in place of the paternal void, consumers are increasingly gravitating to rogue media voices. </p>
<p><img src="http://carsonhsmith.com/wp-content/uploads/2009/11/aboutyou1-300x199.jpg" alt="aboutyou1" title="aboutyou1" width="300" height="199" class="aligncenter size-medium wp-image-267" /></p>
<p>I witnessed the tea party protests at the National Mall last month. Never have I seen a scarier political sight in my life. Egged on by Fox News pundit Glenn Beck, angry white marchers descended on Washington to spout ugly racist slogans. One older black man told me he had not felt so much hate since the 1960s. </p>
<p><img src="http://carsonhsmith.com/wp-content/uploads/2009/11/aboutyou2-199x300.jpg" alt="aboutyou2" title="aboutyou2" width="199" height="300" class="aligncenter size-medium wp-image-268" /></p>
<p>No longer bonded to paternal media overlords, one might argue that we’re in a state of nature. This unprecedented freedom of information may be the ultimate test of the old Locke vs. Hobbes debate. </p>
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		<title>Gourmet magazine is gone. What would Ben Franklin say?</title>
		<link>http://carsonhsmith.com/?p=234</link>
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		<pubDate>Tue, 06 Oct 2009 03:38:43 +0000</pubDate>
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		<description><![CDATA[Ben Franklin was a busy man. Not only did he invent bifocals, iron stoves and the odometer, but he founded one of America’s first magazines. Creatively titled The General Magazine, it unfortunately did not enjoy the same success as his other innovations. In fact, it was a complete failure, folding after only 6 issues.
The General [...]]]></description>
			<content:encoded><![CDATA[<p>Ben Franklin was a busy man. Not only did he invent bifocals, iron stoves and the odometer, but he founded one of America’s first magazines. Creatively titled The General Magazine, it unfortunately did not enjoy the same success as his other innovations. In fact, it was a complete failure, folding after only 6 issues.</p>
<p style="text-align: center;"><img class="aligncenter" src="http://www.loc.gov/exhibits/treasures/images/bf0045s-th.jpg" alt="" width="120" height="200" />The General Magazine</p>
<p>If the father of American invention could not run a magazine, who possibly could?</p>
<p>Up until the late 19th century, the answer was really no one. Magazines were read by an elite and erudite few who paid a hefty price for mostly European lifestyle writing.</p>
<p>But once the postal service offered second-class mail, magazines were democratized. Now everyone had access to high-brow literature reviews, fashion and cultural critiques.</p>
<p>And they devoured them. Magazines such as McClure’s offered a glimpse into a lifestyle many Americans could only imagine – all at the rock bottom price of 15 cents in 1883. By the 1920s, there were thousands of magazines and millions of readers.</p>
<p><img class="aligncenter size-full wp-image-248" title="magazineblog13" src="http://carsonhsmith.com/wp-content/uploads/2009/10/magazineblog13.jpg" alt="magazineblog13" width="200" height="280" /></p>
<p>What was the secret elixir to their success that Franklin could not fathom?</p>
<p>Advertising, of course! Magazines realized they could offer consumers quality content for next to nothing, placing the bill on businesses who wished to market their goods and services to readers.</p>
<p>The aspirational and largely unattainable lifestyles depicted in magazines appealed to Americans eager to improve their social status – just as it did to the advertisers whose products promised to help them keep up with the Joneses. While originally born out of a European elitism, advertisers substituted the old-world class-consciousness with more modern version: tangible products that symbolized the same psychological complex – in a more profitable fashion. Magazine publishers feed these ever hungry advertisers with more and more “sellable content.”</p>
<p>The 20th century saw the rise of publisher Condé Nast , whose lavish magazines have become the embodiment of this americanized form of European elitism. Vogue, Self, Glamour, Allure, GQ, Details, Vanity Fair, Architectural Digest are just a few of their titles that have scored big time with advertisers who understand class anxiety better than any French postmodern cultural theorist.</p>
<p><img class="aligncenter size-full wp-image-249" title="magazineblog22" src="http://carsonhsmith.com/wp-content/uploads/2009/10/magazineblog22.jpg" alt="magazineblog22" width="216" height="319" /><em>The empress of the Condé Nast empire, Vogue editor Anna Wintour, was profiled my Meryl Streep in the film The Devil Wears Prada. Condé Nast gives her a $200k yearly clothing expense account, personal drivers, not to mention a private jet.</em></p>
<p>All this brings us to 2009. This year alone, advertising pages across Condé Nast publications have fallen by 8,000 pages. Their empire has collapsed.</p>
<p>The decision of a team of cost-cutting McKinsey consultants was made public today: Condé Nast will close three publications, including Gourmet magazine. Readers on the NY Times media blog went ballistic:</p>
<p>Wow!!!<br />
My family is heartbroken.<br />
This is unbelievable!!<br />
I am devastated<br />
I am in shock<br />
This is terrible news.<br />
I am very sad about this.<br />
Along with over 600 other mostly mournful comments</p>
<p style="text-align: center;"><img class="aligncenter size-full wp-image-250" title="magazineblog32" src="http://carsonhsmith.com/wp-content/uploads/2009/10/magazineblog32.jpg" alt="magazineblog32" width="262" height="173" />RIP Gourmet</p>
<p>Should we really be sad, though? Through the 20th century, the publishers of Gourmet had managed to run a very profitable business. But without advertisers paying to reach readers, that business cannot exist.</p>
<p>If the closure of Gourmet offers any lesson, it is this: the magazine industry never really cared about you – it ultimately cared about selling advertisements to you. You were fooled.</p>
<p>If Ben Franklin were still kicking today, I think he’d understand. No one wanted his magazine. What they did want were his unique and original ideas that offered tangible value to society.</p>
<p>As a former subscriber to Gourmet myself, I’m admittedly a little sad about the closure. But I’m optimistic that publishers will learn to create value in ways that benefits the health of society more than simply titillating the taste buds of naive consumers. I think we can all subscribe to that.</p>
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		<title>User-generated bias: Why Jessica Simpson&#8217;s dog gets 5 stars on YouTube</title>
		<link>http://carsonhsmith.com/?p=223</link>
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		<pubDate>Wed, 23 Sep 2009 01:31:25 +0000</pubDate>
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		<description><![CDATA[Ever watched a lame video on YouTube? Odds are you didn’t rate it. Today, the Google-owned video sharing website released the following graph on its blog that supports this quite convincingly: 

As you can see, any video with less than a score of awesome (5 stars) garners almost no rating action at all. Are YouTubers [...]]]></description>
			<content:encoded><![CDATA[<p>Ever watched a lame video on YouTube? Odds are you didn’t rate it. Today, the Google-owned video sharing website released the following graph <a href="http://youtube-global.blogspot.com/2009/09/five-stars-dominate-ratings.html">on its blog</a> that supports this quite convincingly: </p>
<p><img src="http://carsonhsmith.com/wp-content/uploads/2009/09/blogpic53.jpg" alt="blogpic53" title="blogpic53" width="543" height="191" class="aligncenter size-full wp-image-225" /></p>
<p>As you can see, any video with less than a score of awesome (5 stars) garners almost no rating action at all. Are YouTubers that nice?</p>
<p>Personally, I’d argue they are lazy. Why spend the time to express an opinion about something that does not make a strong impression? </p>
<p>Using this thesis, it should follow that almost every oft-rated video on YouTube is totally awesome. But if you spend a little time browsing their popular categories, you’ll soon discover this is not the case. </p>
<p>There are lots of what I’d deem lame videos on YouTube’s most popular pages. Here are I found this evening:  </p>
<p><img src="http://carsonhsmith.com/wp-content/uploads/2009/09/blogpic12.jpg" alt="blogpic12" title="blogpic12" width="678" height="452" class="aligncenter size-full wp-image-226" /></p>
<p><img src="http://carsonhsmith.com/wp-content/uploads/2009/09/blogpic6.jpg" alt="blogpic6" title="blogpic6" width="656" height="446" class="aligncenter size-full wp-image-227" /></p>
<p><img src="http://carsonhsmith.com/wp-content/uploads/2009/09/blopic21.jpg" alt="blopic21" title="blopic21" width="656" height="452" class="aligncenter size-full wp-image-228" /></p>
<p>What do you notice about these lame videos? Yes, they all get nearly a perfect 5-star rating! </p>
<p>Why?</p>
<p>I think the answer is simple: people have different tastes. And therein lays the problem. If only 5% of the population thinks 10-year-old Suzie’s sleeping goldfish is cute, it will still get 5 stars because the others will not rate it. </p>
<p>As a result of this, a lot of YouTube video ratings are misleading because they capture only the positive sentiment of very niche audiences. If you think about it, almost any user generated review could result in this kind of bias. </p>
<p>Maybe Roger Ebert will still be relevant after his newspaper goes bankrupt? </p>
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		<title>Measuring the effects of the recession on top brands.</title>
		<link>http://carsonhsmith.com/?p=40</link>
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		<pubDate>Mon, 10 Aug 2009 03:13:13 +0000</pubDate>
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		<description><![CDATA[More unshaven people ordering McDonalds? Online fantasies about Louis Vuitton handbags? These are just a few inferences one might take away from my rather unscientific investigation into the performance of top brand names in Google search.
I started my research with data from Millward Brown (MB), a major brand marketing consultancy. Each year, they attempt to determine the [...]]]></description>
			<content:encoded><![CDATA[<p>More unshaven people ordering McDonalds? Online fantasies about Louis Vuitton handbags? These are just a few inferences one might take away from my rather unscientific investigation into the performance of top brand names in Google search.</p>
<p>I started my research with data from Millward Brown (MB), a major brand marketing consultancy.<span> </span>Each year, they attempt to determine the top 100 worldwide brands. Using combination of hard and soft data sources from research companies, monetary values are calculated. So are the percentage changes from the previous year. You can view the <a href="http://www.millwardbrown.com/Sites/Optimor/Content/KnowledgeCenter/BrandzRanking.aspx">2009 report here</a>.</p>
<p>As a web marketing analyst, I was particularly interested in how the top brands performed online.  I wanted to:</p>
<ul>
<li><strong>Discover which brands people are more popular in Google searches compared to last year.</strong></li>
<li><strong>Determine any correlation with MB’s reported changes in brand value between 08 and 09.</strong></li>
<li><strong>Interpret the data in context of the recession.</strong></li>
</ul>
<p>After some basic research of MB&#8217;s top 100 brands using Google Insights for Search, I came up with my own list of the biggest winners and losers over the past 12 months. A positive % means more people are typing the term into Google compared to last year. I contrasted these Google search volume changes with Millward Brown&#8217;s % changes in brand value, which are calculated using more traditional sources.</p>
<p><img class="aligncenter size-full wp-image-58" title="winners4" src="http://carsonsmith.files.wordpress.com/2009/08/winners4.jpg" alt="winners4" width="319" height="446" /></p>
<p>With the exception of Nissan, the only discrepancies between positive and negative % changes in the Google searches and MB data sets are the American bank brands. In some cases, this makes sense because many banks underwent mergers. Chase, for example, swallowed up Washington Mutual in 2008. Chase’s (blue) search volume saw a marked increase as WaMu (red) customers started searching for their new bank brand. The defunct WaMu brand plunged. See graph below:</p>
<p><img class="aligncenter size-full wp-image-42" title="bankbrands" src="http://carsonsmith.files.wordpress.com/2009/08/bankbrands.jpg" alt="bankbrands" width="201" height="199" /></p>
<p>Over half of the best-performing brands on Google between 08 and 09 were foreign. Again, this makes some sense considering the recession has affected domestic companies most severely.</p>
<p>Another interesting thing to look at are the luxury brands. Surprisingly, Louis Vuitton and GUCCI saw some of the largest increases in online interest this past year. Whether this was due to increased marketing spend or escapism from economic hardship, it’s clear people are not about to start organic farms in their back yard just yet.</p>
<p>Now let’s take a look at the 20 brands who saw the biggest declines in online interest between 2008 and 2009:</p>
<p><img class="aligncenter size-full wp-image-50" title="losers2" src="http://carsonsmith.files.wordpress.com/2009/08/losers2.jpg" alt="losers2" width="292" height="451" /></p>
<p>Here, the relationship between Google and MB data is not as strong. For example, IBM saw a 20 percent decline in search volume, yet according to MB, their brand value increased by 20%. Both data sets agree on Porsche, whose attempt to take over VW seems to have had adversely affected them. And fewer people are searching for Gillette. After all, who needs to shave when you’re unemployed?!</p>
<p>It is also interesting to note here that several major American banks did see declines in search volume, in accordance with MB’s brand value percentages. There are likely reasons other than brand value for these changes for the correlations.<br />
<strong><br />
How strong are the correlations?</strong></p>
<p>To determine the relationship between Google search and MB brand value data, I plotted the percent changes in Excel and generated an R squared value. R squared is a value from -1 (perfectly negative relationship) to +1 (perfectly positive relationship). And 0 means there is no relationship at all.</p>
<p>In an effort to minimize anomalies attributable to factors other than brand value, I removed all the American bank brands from the data set. Below is a scatter plot showing the relationship between Google search data and MB data:<img class="aligncenter size-full wp-image-44" title="rsquared" src="http://carsonsmith.files.wordpress.com/2009/08/rsquared.jpg" alt="rsquared" width="496" height="304" /></p>
<p>With an R squared value of 0.14, there is a weak positive correlation between two data sets. This does not definitively mean that Google search volume is an indicator of brand value, but simply suggests a minor relationship is possible. Given that MB’s data is a rough estimate of something that’s intangible (and disagrees on many points with a similar study by another agency called Interbrand), a weak correlation is to be expected.</p>
<p>Rather than providing answers, I hope this little study provokes some questions about the online behavior and brand value. More people than ever are searching for products and services online. Identifying changes in keyword search patterns offers insight into consumers’ interests unlike any other medium. While the relationship shown here may be small, there is no doubt companies concerned with their brand value should be paying attention to Google searches.</p>
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		<title>What you can learn from mainstream media &#8212; with help from Google</title>
		<link>http://carsonhsmith.com/?p=36</link>
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		<pubDate>Sun, 02 Aug 2009 21:18:36 +0000</pubDate>
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		<description><![CDATA[If not predicting the impending collapse of our economy one day, the media is forecasting terrorist attacks the next. The press loves to depress. &#8220;How &#8217;bout ya quit makin’ things up?” asked a frustrated Sarah Palin upon resigning last week.
Harsh. How ‘bout we all cool off and step back for a sec?
What if we could [...]]]></description>
			<content:encoded><![CDATA[<p>If not predicting the impending collapse of our economy one day, the media is forecasting terrorist attacks the next. The press loves to depress. &#8220;How &#8217;bout ya quit makin’ things up?” asked a frustrated Sarah Palin upon resigning last week.</p>
<p>Harsh. How ‘bout we all cool off and step back for a sec?</p>
<p>What if we could zoom out and look at all this clatter and chatter in perspective? With the internet we can. Every hour of every day, Google’s non-partisan computer code aggregates all the news article published online – all around the world.</p>
<p>One great feature Google offers is called “Google Trends,” a visualization of keyword frequency in both search and news articles. I want to show you Google’s monthly news reference volume for two of the biggest words in news: “economy” (in blue) and “Iraq” (in red) since the beginning of 2007.</p>
<p><img class="aligncenter size-full wp-image-37" title="newsblog" src="http://carsonsmith.files.wordpress.com/2009/08/newsblog.jpg" alt="newsblog" width="332" height="133" /></p>
<p>“Iraq” has been steadily decreasing for the last three years. Meanwhile, the “economy” grew slightly through mid 2008, leaping passed Iraq as the crisis hit. It grew very quickly, thousands upon thousands of new articles crawled by Google each day as the stock market tanked. You’ll notice that just before 2009, the economy took a big dip in news coverage. This is probably due to an emphasis on the election, as it quickly climbed back up after Christmas.</p>
<p>But the overall trend for both the economy and Iraq since October 2008 is a steady, albeit slow decline. Let me emphasize that this is not  a reflection of sentiment towards the economy or Iraq, it is simply a report of news mentions.</p>
<p>So when you read those fire and brimstone articles about the collapse of the economy and chaos in Iraq, take a step back and look at the overall news volume reference. If bad-news-hungry journalists are chattering about it less and less each month, maybe things are getting better?</p>
<p>Let’s hope so.</p>
<p>PS, here are Sarah Palin&#8217;s news mentions to-date:</p>
<p><img class="aligncenter size-full wp-image-38" title="palinnews" src="http://carsonsmith.files.wordpress.com/2009/08/palinnews.jpg" alt="palinnews" width="200" height="114" /></p>
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		<title>Twitter Users: Introverted or Extroverted?</title>
		<link>http://carsonhsmith.com/?p=5</link>
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		<pubDate>Sat, 25 Jul 2009 23:44:46 +0000</pubDate>
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		<description><![CDATA[According to recently leaked internal memos, Twitter hopes to become the &#8220;pulse of the planet&#8221; with a billion users in 5 years. With 25 million visitors a month today, Twitter&#8217;s vital signs are already looking pretty good. What can we learn about the users who keep it pumping?
I decided it would be fun to see [...]]]></description>
			<content:encoded><![CDATA[<p>According to recently leaked internal memos, Twitter hopes to become the <a href="http://www.techcrunch.com/2009/07/16/twitters-internal-strategy-laid-bare-to-be-the-pulse-of-the-planet/">&#8220;pulse of the planet&#8221;</a> with a billion users in 5 years. With 25 million visitors a month today, Twitter&#8217;s vital signs are already looking pretty good. What can we learn about the users who keep it pumping?</p>
<p>I decided it would be fun to see what personality types characterize its &#8220;Tweeters.&#8221; According to my very unscientific research this week using <a href="http://tweepsearch.com/">TweepSearch</a>, there are a total of 903 users who self-report a <a href="http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/">Myers-Briggs</a>* personality type in their Twitter bio. By entering this information into <a href="tables.googlelabs.com/">Google Fusion Tables</a>, I sorted and aggregated the results.</p>
<p>Let’s start with the big question:<strong> are Twitter users more likely to be introverted (I) or extroverted (E)? </strong></p>
<p>Result:  <strong>63% report they’re introverted</strong>. This compares to a general population that, <a href="http://www.infj.org/archive/typestats.html">according to MBTI</a>, is about <strong>51% introverted</strong>.</p>
<p style="text-align:left;"><img class="aligncenter size-full wp-image-17" title="twitter5" src="http://carsonsmith.files.wordpress.com/2009/07/twitter51.jpg" alt="twitter5" width="573" height="232" /></p>
<p>So what does this say about introverts? Perhaps “introverted” does not have anything to do with being social in the traditional sense? It may simply indicate introverts prefer a different medium (online) than their extroverted counterparts (face-to-face).  As new online media tools change how we communicate, perhaps they will give a greater share of the voice to introverts?</p>
<p>In addition to introvert vs. extrovert, Myers-Briggs also tells us about three other personality dimensions: sensing vs. intution, thinking vs. feeling, and judging vs. perceiving.</p>
<p>How do  these types come out on Twitter?</p>
<p>Sensing (S) vs. Intuition (N)</p>
<p><img class="aligncenter size-full wp-image-18" title="twitter6" src="http://carsonsmith.files.wordpress.com/2009/07/twitter6.jpg" alt="twitter6" width="581" height="207" /></p>
<p>Apparently, <strong>Twitter users are much more intuitive </strong>than the general population. This means they form their impressions about people and things less on tangible evidence than on their own inner perceptions. Why would Twitter attract vastly more intuitive users? Perhaps it is because Twitter is not based in reality – it’s a virtual world where there are few tangible “senses” to grasp onto?</p>
<p>Thinking (T) vs. Feeling (F)</p>
<p><img class="aligncenter size-full wp-image-19" title="twitter7" src="http://carsonsmith.files.wordpress.com/2009/07/twitter7.jpg" alt="twitter7" width="581" height="207" /></p>
<p>Twitter users are <strong>more likely to be thinkers than feelers</strong>. As thinkers tend to be more concerned with impersonal facts than do people-focused feelers, their majority presence on Twitter indicates that micro-blogging attracts more users who are interested in sharing information rather than social bonding. As Twitter is very scant on personal information and profiles and focuses almost entirely on the content of the Tweets, this makes some sense.</p>
<p>Judging (J) vs. Perceiving (P)</p>
<p><img class="aligncenter size-full wp-image-20" title="twitter8" src="http://carsonsmith.files.wordpress.com/2009/07/twitter8.jpg" alt="twitter8" width="581" height="220" /></p>
<p>With a majority of perceiving types, <strong>Twitter users have slightly more flexible lifestyles</strong> than the judging-skewed general population, who tend to be more structured and care about order and punctuality more. Twitter is indeed a free-flowing medium, and could possibly frustrate someone who likes more structure.</p>
<p>Of the 16 possible types, which one wins overall?</p>
<p>To my surprise, the relatively uncommon <strong>INTJ</strong> personality type came out on top with a 17.5% share, compared with 2.1% presence in the general population. In fact, the top four personality types on Twitter are all very uncommon when compared to the statistical average across the board. And by contrast, the three least popular personality types on Twitter seem to be much more common in the overall population.</p>
<p><img class="aligncenter size-full wp-image-21" title="twitter9" src="http://carsonsmith.files.wordpress.com/2009/07/twitter9.jpg" alt="twitter9" width="408" height="473" /></p>
<p>If Twitter users are indeed a unique subset of the population, then what does this say about its mass appeal? Do certain personality types drive trends more than others? If investigated further and with more scientific rigor, I think this could have huge implications for start-up companies as well as the marketing/media industry.</p>
<p>*Myers-Briggs is a personality theory based on Carl Jung’s work, <a href="http://www.amazon.com/Psychological-Types-Collected-Works-Vol-6/dp/0691018138">Psychological Types</a>. The assessment measures how people interface with the world around them. And it does this through 4 dimensions with two possible outcomes each:</p>
<p><strong>I</strong>ntroverted vs. <strong>E</strong>xtroverted</p>
<p><strong>S</strong>ensing vs. <strong>I</strong>ntuition</p>
<p><strong>T</strong>hinking vs. <strong>F</strong>eeling</p>
<p><strong>J</strong>udging vs. <strong>P</strong>erceiving</p>
<p>So, if I were extroverted, sensing, thinking and judging, my type would be ESTJ. The opposite of that would be an INFP. To learn more about Myers-Briggs, I recommend checking out<a href="http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/"> this link</a>.</p>
<p>To discover your own Myers-Briggs type, try the <a href="http://apps.facebook.com/my-type/">MyType Facebook application</a>.</p>
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		<title>Are Brands Losing Testosterone?</title>
		<link>http://carsonhsmith.com/?p=117</link>
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		<pubDate>Tue, 14 Apr 2009 01:19:55 +0000</pubDate>
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		<description><![CDATA[
If there&#8217;s one quintessential symbol of masculinity in America, it&#8217;s the cowboy. Steady, sure, tough, a bit gruff rough, he is a powerful cultural archetype &#8212; and brand. From selling millions of cigarettes, country songs, and SUVs to electing at least two presidents, his selling power cannot be underestimated. But is the love affair over? [...]]]></description>
			<content:encoded><![CDATA[<p><img alt="" src="http://img6.imageshack.us/img6/1740/marlboroman.jpg" class="aligncenter" width="325" height="439" /></p>
<p>If there&#8217;s one quintessential symbol of masculinity in America, it&#8217;s the cowboy. Steady, sure, tough, a bit gruff rough, he is a powerful cultural archetype &#8212; and brand. From selling millions of cigarettes, country songs, and SUVs to electing at least two presidents, his selling power cannot be underestimated. But is the love affair over? </p>
<p>America’s obsession with the cowboy as a masculine ideal has been waning for some time. Let’s mark a few of the mile stones: </p>
<ul>
<li>
<p><b>The Marlboro Man dies of lung cancer. </p>
<p>Under the reign of a cowboy-branded president, America is lead into a foreign policy nightmare and an economic depression. </p>
<p>A film comes out about gay cowboys and is widely accepted.</b></p>
</li>
</ul>
<p>The cowboy&#8217;s image has transformed from one of venerated idol of male strength to a fraud, or impostor of sorts. But it&#8217;s more than the cowboy. It&#8217;s the broader brand &#8212; the American masculine ideal. And it is fading. This is a huge cultural paradigm shift.  </p>
<p>Enter Obama, the Anti-Cowboy </p>
<p>As the child of a single mother and an absent father, Obama is a fitting symbol of a post-masculine society. In a <a href="http://www.nytimes.com/2008/02/24/opinion/24dowd.html?_r=1&#038;ref=opinion)">column last year</a>, NY Times columnist Maureen Dowd emphasized the contrast between Obama and the cowboy: “Obama proved that he was not a cowboy in overdrive like W. when he demurred at throwing a spiral because his pass might not be as good as the Longhorn stars’.” What about Hillary, you might ask? </p>
<p>In her column, Dowd argued that “Hillary was so busy trying to prove she could be one of the boys .. that she only belatedly realized that many Democratic and independent voters, especially women, were eager to move from hard-power locker-room tactics to a soft-power sewing circle approach.” </p>
<p>As the Obama/Hillary example illustrates, the male vs. female dichotomy less central then the actual expression characteristics of masculine vs. feminine. It is not so much that masculinity is going away – it is that femininity has become the more dominant cultural force. </p>
<p><img alt="" src="http://img22.imageshack.us/img22/6343/obamadress.jpg" class="aligncenter" width="450" height="334" /></p>
<p>Implications for brands </p>
<p>The recent TV series Mad Men aptly characterized the male-centric world that gave birth to the advertising industry. The legendary Leo Burnett is one of the most influential of these agencies, having shaped many of the brands that you grew up with.  In addition to the hyper-masculine Marlboro Man, they have developed other male-centric figures including “Charlie the Tuna”, “Pillsbury Doughboy”, 7UP’s “Spot”,  and Tony the tiger. </p>
<p>But even more important than the fact these brands symbols are of male gender, is the masculine way they are communicated. Their top-down, one-way approach of talking to consumers is very much a masculine “don’t-talk-back-to-me” style. The feminine approach, by contrast, is not about telling, it’s about conversation. </p>
<p>The rise of social, cause-centric, conversation-based media </p>
<p>The green movement, social media, good-cause marketing are all central to the feminization of brands. Tending to be feeling-centric, brands are now asking you to chat with them on platforms ranging from Facebook to Twitter. In the masculine world of brands, this would have been unheard of. As technology gives greater voice to the average citizen, it allows us to communicate more collectively. And it’s the feminine conversation ability that is emerging as most effective way to navigate in the world. </p>
<p>Now we see once exclusively macho brands are now exploring their feminine side. Look at this General Motors magazine ad from the 1970s, emphasizing the truck’s inner strength and robustness. Nothing could be more macho. </p>
<p><img alt="" src="http://img10.imageshack.us/img10/1053/gmc1500pickup68.jpg" class="aligncenter" width="371" height="505" /></p>
<p>Now take a look at a recent online ad. Instead of emphasizing its source of power, this ad does the opposite. It says we use less power. And we are friendly. The feminine curling leaves invite the viewer into an entirely different brand experience.</p>
<p><img alt="" src="http://img25.imageshack.us/img25/3239/gmwebad.jpg" class="aligncenter" width="311" height="281" /></p>
<p>The cowboy has faded into the sunset. But don’t count him out. Culture ebbs and flows. Brands that focus on the underling archetypal themes, both dormant and expressed, rather than the popular flavors of the day, will enjoy the greatest long-term success. </p>
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